Shipping & Delivery Policy
Shipping & Delivery Policy
1. Overview
At Radiant Lume Jewelry, we take great care to ensure that every order is packaged securely and delivered safely.
Because fine jewelry is a high-value product, we use trusted international courier services and insured shipping methods to protect every shipment.
Please review our shipping and delivery terms below before placing an order.
2. Order Processing Time
Orders typically require 1–3 business days for processing before shipment.
For custom or made-to-order jewelry, production time usually takes approximately 2–4 weeks depending on the complexity of the design.
Once production is completed and the order is ready to ship, customers will receive a shipping confirmation email with tracking information.
3. Shipping Methods
We ship orders using reliable international courier services, which may include:
FedEx
DHL
UPS
All shipments are securely packaged and fully insured to protect against loss or damage during transit.
4. Estimated Delivery Time
Delivery times vary depending on the destination and courier service.
Typical delivery estimates:
United States: 3–7 business days
Europe: 4–8 business days
Other international destinations: 5–10 business days
Delivery times are estimates only and may vary due to customs processing, local courier operations, or other factors beyond our control.
5. Duties & Taxes
For most international orders, shipments are sent using DDP (Delivered Duty Paid) shipping.
This means import duties and taxes are typically covered by Radiant Lume Jewelry, and customers usually will not need to pay additional customs charges upon delivery.
However, customs regulations vary by country. In rare situations where additional documentation or information is required by local authorities, customers may be contacted by the courier to assist with customs clearance.
6. Customs Clearance
International shipments may be subject to customs inspection by local authorities.
If customs officials request documentation or verification, customers may be required to provide assistance to complete the clearance process.
Failure to cooperate with customs clearance requests may result in delivery delays or returned shipments.
7. Signature Requirement
For security reasons, high-value jewelry shipments may require a signature upon delivery.
This helps ensure that the package is received safely by the intended recipient.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.
9. Shipping Insurance
All orders are shipped with shipping insurance to protect the package during transit.
If a shipment is lost or damaged while in transit, our team will work with the courier to investigate the issue and determine the appropriate resolution.
10. Delivery Delays
While we strive to deliver orders within the estimated time frame, delays may occur due to factors outside our control, including:
Customs inspections
Weather conditions
Courier logistics delays
Peak holiday shipping periods
Radiant Lume Jewelry is not responsible for delays caused by external shipping factors.
11. Lost or Stolen Packages
If a package is marked as delivered but cannot be located, customers should first check with:
Household members
Building management
The local courier office
If the package still cannot be found, please contact us so we can assist with a courier investigation.
12. Refused Shipments
If a shipment is refused by the customer for reasons not related to damage or shipping errors, the order may be treated as a refused delivery.
Return shipping costs and any related fees may be deducted from any eligible refund.
13. Shipping Restrictions
For security reasons, we may not ship to certain types of addresses, including:
P.O. boxes
Freight forwarding addresses
Certain high-risk regions
Orders may be canceled if the shipping address cannot be verified.
14. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customers can use the tracking number to monitor the delivery status of their shipment.
15. Contact
If you have questions regarding shipping or delivery, please contact us:
Email: support@radiantlume.com
Phone: +1（682）439-3198